Refund Policy for OlaPR Services

At OlaPR, we are committed to delivering exceptional public relations services to our clients. We take pride in the quality of our work and strive to meet or exceed our clients’ expectations. In the event that we are unable to complete the agreed-upon services or placements, we offer a comprehensive refund policy to ensure your satisfaction.

Refund Policy Details – Eligibility for Refund

  • Non-Completion of Services: Refunds are only applicable if OlaPR fails to complete the services as outlined for the agreed upon project.
  • Refund Request Period: Clients must submit a refund request within 30 days of the agreed completion date of the services. Requests made outside this period will not be eligible for a refund.
  • Written Request: All refund requests must be submitted in writing via email to team@theolapr.com with a detailed explanation of the reason for the refund request.
  • Evaluation Process: Upon receiving a refund request, OlaPR will review the request and evaluate the circumstances. We may request additional information or clarification to process your request.

Refund Processing

  • Refund Approval: If the refund request is approved, OlaPR will issue a full refund of the payment made for the specific services that were not completed.
  • Refund Method: Refunds will be processed using the same method of payment used for the original transaction, unless otherwise agreed upon.
  • Refund Timeline: Approved refunds will be processed within 15 business days from the date of approval.

Refund Exclusions

  • Change of Mind: Refunds are not available for clients who change their mind after the service has commenced or been completed as per the agreed-upon project.
  • Client Delays: Refunds will not be issued for delays caused by the client, including but not limited to, failure to provide necessary information or approvals in a timely manner.
  • Partial Services: If partial services have been completed and delivered to the client, refunds will be issued only for the uncompleted portion of the services.

Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact us at:

OlaPR
12130 Millennium Dr #300
Los Angeles, CA 90094
team@theolapr.com

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